Team Leader, Park Operations

Key Objectives and Responsibilities:

• Lead, mentor, and motivate a team of park operations staff to ensure exceptional performance and adherence to company standards.
• Schedule and coordinate staff shifts, ensuring adequate coverage for all operational requirements.
• Conduct regular performance evaluations, provide constructive feedback, and facilitate training and development opportunities for team members.
• Oversee the delivery of outstanding customer service to park visitors, ensuring their needs are met promptly and effectively.
• Handle escalated customer inquiries or complaints with professionalism and a focus on resolution.
• Implement strategies to enhance the overall visitor experience and foster positive interactions between staff and guests.
• Maintain open lines of communication with other departments to ensure seamless coordination of park activities and events.
• Facilitate effective communication among team members to promote collaboration and efficiency.
• Coordinate with external vendors and suppliers as needed, ensuring timely delivery of goods and services.
• Monitor sales trends and customer feedback to identify areas for improvement and implement appropriate initiatives.
• Ensure the smooth operation of all park facilities.
• Conduct regular inspections to maintain cleanliness, safety, and compliance with health and safety regulations.
• Coordinate maintenance and repair activities as needed, minimizing downtime and disruptions to park operations.

Qualification:

• Minimum bachelor’s degree.
• Minimum 3 years experience in a leadership role within the hospitality, leisure, or entertainment industry preferred.
• Strong interpersonal skills with the ability to effectively communicate and collaborate with diverse stakeholders.
• Demonstrated proficiency in team management, including scheduling, training, and performance evaluation.
• Excellent customer service skills with a commitment to exceeding guest expectations.
• Familiarity with retail sales principles and experience in managing retail operations.
• Strong organizational skills with the ability to multitask and prioritize tasks in a fast-paced environment.
• Having experience in managing cafe or FnB area
• Knowledge of health and safety regulations and experience in implementing safety protocols.
• Flexibility to work evenings, weekends, and holidays as required.
• Effective English written and verbal communication skills.

Location:

Puri Indah Mall, West Jakarta

Submit CV to amalia.fani@dreamusgroup.com