Team Leader, Park Operations

 

Key Objectives and Responsibilities:

  • Lead, mentor, and motivate a team of park operations staff to ensure exceptional performance and adherence to company standards.
  • Schedule and coordinate staff shifts, ensuring adequate coverage for all operational requirements.
  • Conduct regular performance evaluations, provide constructive feedback, and facilitate training and development opportunities for team members.
  • Oversee the delivery of outstanding customer service to park visitors, ensuring their needs are met promptly and effectively.
  • Handle escalated customer inquiries or complaints with professionalism and a focus on resolution.
  • Implement strategies to enhance the overall visitor experience and foster positive interactions between staff and guests.
  • Maintain open lines of communication with other departments to ensure seamless coordination of park activities and events.
  • Facilitate effective communication among team members to promote collaboration and efficiency.
  • Coordinate with external vendors and suppliers as needed, ensuring timely delivery of goods and services.
  • Monitor sales trends and customer feedback to identify areas for improvement and implement appropriate initiatives.
  • Ensure the smooth operation of all park facilities.
  • Conduct regular inspections to maintain cleanliness, safety, and compliance with health and safety regulations.
  • Coordinate maintenance and repair activities as needed, minimizing downtime and disruptions to park operations.

 

Qualification:

  • Minimum bachelor’s degree.
  • Minimum 3 years experience in a leadership role within the hospitality, leisure, or entertainment industry preferred.
  • Strong interpersonal skills with the ability to effectively communicate and collaborate with diverse stakeholders.
  • Demonstrated proficiency in team management, including scheduling, training, and performance evaluation.
  • Excellent customer service skills with a commitment to exceeding guest expectations.
  • Familiarity with retail sales principles and experience in managing retail operations.
  • Strong organizational skills with the ability to multitask and prioritize tasks in a fast-paced environment.
  • Having experience in managing cafe or FnB area
  • Knowledge of health and safety regulations and experience in implementing safety protocols.
  • Flexibility to work evenings, weekends, and holidays as required.
  • Effective English written and verbal communication skills.

 

Location:

Puri Indah Mall, West Jakarta

 

Submit CV to amalia.fani@dreamusgroup.com

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