BIRTHDAY PARTY
Birthday fun starts at SuperPark! Celebrate with your friends, enjoy exciting playtime, and let our team handle the details — so everyone can focus on having fun.
LET’S PLAN YOUR SUPER BIRTHDAY
Our team is ready to help you create a fun and hassle-free birthday celebration for you.
To secure your preferred party date, please make your reservation at least D-7 in advance.
For enquiries and bookings:
WhatsApp: +62 852-1006-9969 (chat only)
Email: superpark.pim@dreamusgroup.com
*Reservations must be made a minimum of D-7
BIRTHDAY PARTY FAQ (EN)
- 1. Do birthday parties need to be accompanied by an adult?
- Only children under 7 must be accompanied by at least one adult. Guests aged 7 and above need no accompaniment.
- 2. How early can I make a birthday booking?
- Bookings can be made as early as possible. Reservations must be made no later than D-7 before the event, subject to availability.
- 3. What does the MC mainly do during an event?
- The MC will accompany the event for 3 hours, facilitating the celebration and activities during your visit to SuperPark.
- 4. What is the minimum age requirement for children at SuperPark?
- Children must be at least 7 years old to enter on their own. Those under 7 must be accompanied by an adult.
- 5. Will I receive a partial refund if some of my guests are unable to attend on the day?
- We do not offer partial refunds for guest reductions. The final billing amount will not be adjusted.
- 6. What are the clothing requirements for SuperPark activities?
- We recommend wearing comfortable attire, as our activities are physically engaging. Grip socks are mandatory for all play areas.
- 7. Can I reschedule my reservation?
- Kindly reach out to us to see if your reservation can be adjusted.
- 8. Are we allowed to bring our own food?
- Guests are welcome to bring their own food. However, food may only be consumed in the party room and not in the park area.
- 9. What happens if my guests are coming late?
- Birthday party sessions run on a fixed schedule. Please kindly remind your guests to arrive on time.
- 10. When is the full payment due?
- Full payment must be made after the birthday party booking is confirmed.
- 11. When do I need to submit my guest list?
- Guest list, including total number and names, must be submitted 7 days before the event.
- 12. What is the cancellation policy?
- SuperPark does not offer refunds. However, you may contact us to reschedule your party for another date.
BIRTHDAY PARTY FAQ (ID)
- 1. Apakah birthday party harus didampingi orang dewasa?
- Hanya anak di bawah 7 tahun yang wajib didampingi minimal 1 orang dewasa. Tamu usia 7 tahun ke atas tidak memerlukan pendamping.
- 2. Kapan saya bisa melakukan booking birthday party?
- Booking dapat dilakukan sedini mungkin. Reservasi harus dilakukan paling lambat D-7 sebelum acara, tergantung ketersediaan slot.
- 3. Apa peran MC selama acara?
- MC akan mendampingi acara selama 3 jam, membantu memandu jalannya perayaan dan aktivitas selama kunjungan di SuperPark.
- 4. Berapa usia minimum anak untuk masuk ke SuperPark?
- Anak usia 7 tahun ke atas dapat masuk dan bermain sendiri. Anak di bawah 7 tahun harus didampingi orang dewasa.
- 5. Apakah ada refund sebagian jika beberapa tamu tidak jadi datang?
- SuperPark tidak menyediakan partial refund jika jumlah tamu berkurang. Total tagihan bersifat final.
- 6. Apa ketentuan pakaian untuk aktivitas di SuperPark?
- Disarankan memakai pakaian yang nyaman dan sporty, mengingat kegiatan bersifat aktif. Grip socks/kaus kaki anti slip wajib digunakan di seluruh area permainan.
- 7. Apakah saya bisa reschedule reservasi saya?
- Silakan hubungi tim kami untuk mengecek ketersediaan jadwal apabila reservasi Anda dapat dijadwalkan ulang.
- 8. Apakah boleh membawa makanan sendiri?
- Tamu diperbolehkan membawa makanan sendiri. Namun, makanan hanya boleh dikonsumsi di Party Room, tidak di area permainan.
- 9. Bagaimana jika tamu saya datang terlambat?
- Sesi birthday party berjalan sesuai jadwal fixed yang sudah ditentukan. Harap mengingatkan tamu Anda untuk datang tepat waktu.
- 10. Kapan pembayaran penuh harus dilakukan?
- Pembayaran penuh harus dilakukan setelah booking birthday party dikonfirmasi untuk mengunci slot jadwal yang diinginkan.
- 11. Kapan saya harus mengirimkan guest list?
- Guest list, termasuk jumlah dan nama tamu, harus dikirimkan 7 hari sebelum acara.
- 12. Bagaimana kebijakan pembatalan?
- SuperPark tidak menyediakan refund. Namun, Anda dapat menghubungi tim kami untuk reschedule ke tanggal lain.
Celebrate Your Birthday at SuperPark!
At SuperPark, we aim to fill every birthday with smiles, laughter, and endless play.
#youaremadetomove